Careers at JAAA

Administrative Case Manager

Summary: Provides application assistance with KanCare applications for individuals qualifying functionally for HCBS FE, PD, BI (Home and Community Based Services, Frail Elderly, Physically Disabled, Brain Injury) waivers and PACE (Program of All-Inclusive Care for the Elderly) programs as determined by ADRC functional assessment.  Serves as liaison between KanCare Clearinghouse, KDHE, and the individual applying for HCBS or PACE program.  Provides information and referral services as necessary determined by customer need.

Essential Duties/Responsibilities/Accountabilities:  Duties and responsibilities as required by business necessity may be added, deleted or changed at any time at the discretion of management either formally or informally via verbal or written communication.  Scheduling, shift assessments, and work location may be changed at any time, as required by business necessity.

Intake:

  • Assure customer meets functional eligibility for HCBS FE, PD, BI or PACE prior to providing Administrative Case Management Services.
  • Assure customer signature on Referral and Acknowledgement Form
  • Daily logging into JAAA customer tracking system of all activity completed

Application Assistance:

  • Determination of where customer is in the KanCare Application process
  • Assist as needed with completion and submission of KanCare Application as well as supporting documentation needed.
  • Assistance with gathering and submission of needed documentation for HCBS waiver program
  • Assure customer signature on Facilitator Release
  • Daily logging into JAAA customer tracking system of all activity completed

Liaison:

  • Regular monitoring and follow up with KanCare clearinghouse and KDHE as to progress of review and approval of KanCare application
  • Completion of satisfaction survey with customer within 10 days of date of KanCare application determination
  • Daily logging into JAAA customers tracking system of all activity completed.

  • High school diploma or equivalent, one year experience working with older adults and individuals with disabilities.
  • Send resume to bwade@jhawkaaa.org

Community Services Navigator

Summary:  Community Services information, referral, and intake point of contact for older adults, persons with disabilities, family caregivers, and community professionals. Provide information, education, and support to older adults, persons with disabilities, caregivers, and professionals who seek assistance in making self-determined informed choices about short and long-term care needs as well as general information and resources, completing referrals to community service providers as necessary and intake for JAAA provided services.  Provide community and agency education through presentations, resource fairs, and other community engagement events.

  • Provide information, assistance and referrals to older individuals, persons with a disability as well as families and caregivers of aging or disabled individuals, and professionals either in person, over the phone, through the mail or by electronic means.
  • Provide Options Counseling service to individuals, caregivers, and professionals
  • Provide Medicare Counseling services to individuals
  • Initiate one-on-one contact to customers to inform them of available services and encourage the use of services in the community.
  • Maintenance of an organized system of information and resources including resource directories, hard copy materials, and electronic resources that are beneficial to aging and disabled individuals, caregivers, and professionals.
  • Provide public information and outreach on aging and disability issues staying abreast of needs and concerns related to the aging and disabled populations
    • Attendance at resource and health fairs throughout the communities served.
    • Provision of presentations to community related to aging and disability needs including Medicare and caregiver issues as requested.
    • Attendance at coalitions and other workgroups as requested
  • Obtain and maintain certification in AIRS and SHICK

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  Knowledge of community services and supports.

Send resume to sharris@jhawkaaa.org

Community Services Navigation Supervisor

Summary:  Supervisor for Community Services Navigation Department which provides information, education and support to older adults, persons with disabilities, caregivers and professionals who seek assistance in making self-determined informed choices about short and long-term care needs as well as general information and resources, and completes referrals to community service providers as necessary.  Maintains SHICK services and acts as the coordinator for SHICK in Jefferson and Shawnee counties, Maintain agency electronic presence to include social media, website, and resource databases. 

Essential Duties/Responsibilities/Accountabilities:  Duties and responsibilities as required by business necessity may be added, deleted or changed at any time at the discretion of management either formally or informally via verbal or written communication.  Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

  • Supervision of Community Services Navigation Team
  • Ensure that information service delivery complies with accepted standards of Jayhawk Area Agency on Aging, Kansas Department for Aging and Disability Services, and the National Standards of Older Americans Act and AIRS Information and Referral Services
  • Serve as the SHICK (Senior Health Insurance Counseling for Kansas) coordinator for Shawnee and Jefferson counties, coordinating all SHICK activities and volunteers.
  • Develop and maintain an organized system of information and resources including resource directories, hard copy materials, and electronic resources that are beneficial to aging and disabled individuals, caregivers, and professionals.
  • Establish and maintain a program of monthly activities to increase community awareness of agency. 
  • Develop and maintain service programs related to community needs, existing resources, and other activities within JAAA
  • Development and maintenance of JAAA’s electronic presence including website, social media, and resource databases.
  • Provide public information and outreach on aging and disability issues staying abreast of needs and concerns related to the aging and disabled populations
  • Obtain and maintain certification in AIRS and SHICK, monitor staff certification in AIRS and SHICK

Two-three years of experience with a human services agency, with supervisory experience preferred.  Experience in professional social media management and website maintenance preferred.

Send resume to sharris@jhawkaaa.org

Case Manager/Assessor

Summary: Help customers maintain their freedom to live as independently as possible by providing case management services for optimum customer satisfaction.  Provide information, education, and support to older adults, persons with disabilities, and their caregivers who seek assistance in making self-determined, informed choices about their short and long-term care needs, completing referrals to community service providers as necessary.  Completion of functional assessments for HCBS Medicaid waivers and PACE. 

Essential Duties/Responsibilities/Accountabilities:  Duties and responsibilities as required by business necessity may be added, deleted, or changed at any time at the discretion of management either formally or informally via verbal or written communication.  Scheduling, shift assessments, and work location may be changed at any time, as required by business necessity.

  • Provide Case Management services to individuals age 60 and older
    • Manage heavy caseload
    • Complete all assessments and other documents as required by state regulations and agency policy
    • Interview clients and family to determine needs and resources using information regarding medical, social, financial, and psychological factors that contribute to clients functioning
    • Contact community resources on behalf of client and make appropriate referrals
    • Perform follow-ups to determine quantity and quality of services provided
    • Complete all state required education and maintain 15 CEU hours annually
    • Attendance at case manager meetings and staff meetings
    • Work time is to be tracked using a daily unit sheet in 15-minute increments, not to exceed 40 hours a week
  • Provide Options Counseling service to individuals, caregivers, and professionals
    • Assess the physical, social, emotional, and financial situation and needs of individuals considering nursing facility placement, those currently residing in nursing facilities, and those hospitalized awaiting discharge via a person centered interview in order to learn about the person’s values, strengths, preferences and concerns
    • Advise the individual of agency, community, and informal supportive services in order to assist with future planning for long term services and supports (Planning)
    • Assist with referral as needed and the explanation of applications for publically funded programs. (Access to community supports)
    • Assist in the development of a written action plan, where applicable, to serve as a guide for future work with client.  (Collaboration with individual to develop action steps)
    • Conducts follow up to assure that clients received needed information about services and are satisfied with the help received.  (Follow-up)
    • Document client related activities based upon policy and practice requirement
  • Provide functional eligibility determinations for Shawnee, Jefferson, and Douglas County residents
    • HCBS Frail Elderly, HCBS Physical Disability, HCBS Brain Injury, PACE (Program for All-Inclusive Care for the Elderly)

Education and/or Experience:  Bachelor’s Degree in a Human Service field or other appropriate degree as determined by the ADRC contractor; and at least one year experience with a human service agency

Send resume to amaddox@jhawkaaa.org